The Skylight Toolkit
These are the tools #TeamSKYLIGHT uses every night. No sign up, no account. Take them, run them with your team, and make them better than ours.
One tip a day, the same for every team. Read it out loud in your pre-shift briefing. It takes 30 seconds.
Five actions that turn good service into exceptional Hospitality.
Run it at your venue: Read all 5, keep what fits, and rewrite them in your venue's words. Yours does not need to look like ours.
Open the tool →Four A3 posters: our mission, values, and standards on one wall.
Run it at your venue: Download the PDF, print at A3, hang it in the break room. Then make your own: write down what your team believes and put it on the wall.
Open the tool →5 real situations from one working night, as a quick quiz.
Run it at your venue: Have new staff take it in their first week. Where they miss, that is where you train.
Open the tool →27 questions that help your team know each other better.
Run it at your venue: Draw one card per briefing, 30 seconds per person. A 3-minute ritual that carries the whole shift.
Open the tool →Pass-the-phone games in 5 languages, classy and fun.
Run it at your venue: Staff open the page, hand the phone to the table, and let the game do the work. Fits any venue with groups.
Open the tool →The 10 phrases that matter most, in English, Chinese, Korean and Russian, with audio.
Run it at your venue: Teach one phrase a week at briefing. After 10 weeks your whole team can greet the world.
Open the tool →Answer common guest questions in 3 seconds, in 5 languages.
Run it at your venue: Swap the answers for your venue: hours, seating, payment. The structure is already done for you.
Open the tool →Why is this free?
Because Nha Trang's real competition is not in Nha Trang. It is Bangkok, Bali and Phuket. When your team levels up, the whole city wins.
💌 Read the letter from TK →Want a site like this for your own team? Talk to us →
SKYLIGHTFrom the Skylight Nha Trang playbook · Raise the standard · teamskylight.com