Standard 1/5
👋 Welcome Everyone
“I make every guest feel welcome from the very first moment.”
The Skylight Standards · How we do it
The 5 Standards
Five actions, every shift.
Which team are you on?
Standard 2/5
❤️ Make It Personal
“I create personal connections that guests remember.”
Standard 3/5
👣 Stay Ahead
“I anticipate guests' needs before they have to ask.”
Standard 4/5
⚡ Bring the Energy
“I bring positive energy that lifts everyone around me.”
Standard 5/5
💪 Take Ownership
“I take ownership of my work.”
These are the daily actions that turn good service into exceptional Hospitality.
The standards, lived · Leadership Workshop 2026
Service is the bare minimum
The morning after we celebrated 11 years, every Department Head and Captain showed up. Not on time. Early. And they played full out. Because living these five standards is how a good meal becomes a moment, and how we stop serving tables and start creating memories.
Service → Standards → Hospitality → Memories
Up next
🔥 The 5 Standards Challenge →Five real situations. Get all five right to earn your #TeamSKYLIGHT card.